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Closes June 30, 2026 at 11:59 PM PT
· We don't just run facilities ·
25 Founding Operators · Pricing Locked for Life

For RCFE · ALF · SNF · Rehab · Home Care Operators

BECOME A FOUNDER

Be one of 25 operators who help build the operating system the legacy software companies refused to. Pricing locked for life. The Founders Box shipped to your door. Direct access to the team and the founding community.

"You did not become an operator for 4:47 AM phone calls and binders under the front desk. You became one because the work matters. We're building the system that lets it matter again."

Apply for Founders → Read the Letter ↓
If you're reading this, you probably know this scene
4:47
AM

The phone rings at 4:47 in the morning. You know who it is before you check. The night caregiver — the one who's covered every Tuesday for six months — just texted. She's not coming in. Her son is sick. Her car broke down. The reason is never the problem. The problem is the open shift.

You walk into the dark hallway with the phone. You text the agency rep. No reply. You text two more contacts. Two open shifts now, because the morning relief is going to be late too.

In Room 3, Mrs. Alvarado has a call light on — you can hear the chime through the phone. Your night caregiver is still working tonight, answering another call. She's been pulling too many shifts because two staff quit in six weeks and the agency keeps sending warm bodies.

Your survey is in 90 days. Your last care plans were updated in pen, in a binder under the front desk. Mrs. Cohen's daughter called yesterday. Three times. You wrote it on a Post-It. The Post-It is somewhere on your desk under the LIC forms you printed two weeks ago and never filed.

You stand in the dark and do the math. The residents you're responsible for. The staff on the schedule. The open shifts in the next 72 hours. The compliance documents that would take two weekends to organize. The software vendor billing you almost two thousand dollars a month for a system you don't really understand.

This is your life.

You did not become a facility owner — or an agency owner, or an administrator — for this. You stepped into this role because somebody in your family needed care that nobody else would provide. Because you saw the inside of a broken system and said I can do this better. Because you believed the work mattered.

The work still matters. But the work is killing you. And it isn't because you're doing it wrong.
It's because the entire system was built for somebody else.
The bill nobody wrote down

The Real Cost of the Broken System

The cost of legacy software isn't the monthly fee. The monthly fee is the part you can see. The real cost is hidden in five places — and most operators have never tallied it. When you tally it, the number is bigger than you expect.

Cost 01
Your Time
8 hours a week on tasks the system was supposed to automate. Scheduling, documentation review, compliance prep, billing follow-up.
~$20K–$40K
per year of your own labor
Cost 02
Citations & Recoupments
A single Title 22 citation triggers a follow-up survey. A single Medicare recoupment can run $5K–$50K. Compliance gaps are revenue drains.
$5K–$50K
per recoupment event
Cost 03
Staff Turnover
The leading cause of caregiver burnout isn't pay — it's chaos. A caregiver who documents on paper for 45 minutes after every 10-hour shift will quit.
$3.5K–$5.5K
per replacement
Cost 04
Revenue Leakage
Unbilled ancillary services. Aged AR nobody's chasing. Visits delivered but never invoiced. Rarely catastrophic in any single line. Catastrophic in aggregate.
$24K+
per year, typical
Cost 05
The Cost You Can't Measure
Sunday evenings updating care plans. Missed recitals. A marriage that absorbed every late night until your spouse stopped asking when you'd be home. This is the bill no spreadsheet captures.
unrecoverable
Who we built this for

Five Operators. One Broken System.

Different license types. Different state regulators. Different reimbursement models. The exact same chaos. The Facility Hackers movement is built for all five.

🏠 RCFE Owner
Maria · Whittier, CA
Runs a 6-bed RCFE she bought from her mother. Three caregivers on staff, two from an agency. Every quarter she's supposed to update care plans for every resident. She does it twice a year, in a panic, in the four weeks before each survey. Her software's "care planning module" was built for skilled nursing, not Title 22. She canceled it. She's still paying $1,847/month for the rest of the suite.
🏢 ALF Director
James · Sacramento
Runs a 64-unit ALF. DON, dining director, maintenance lead, 38 caregivers. Got cited last year for a fall reported on paper that sat in a binder while the DON was on vacation. His software has a "notes" field, not an incident workflow. His new policy: every incident reported on paper, scanned, emailed to him personally. 11 minutes per incident. He has 64 residents.
🏥 SNF Administrator
Daniel · Outside Fresno
120-bed SNF. Five-Star rating is 3. Needs 4 to compete for hospital referrals. The difference: ~$400K/year in admissions revenue. His software produces 47 reports. The Quality Measures dashboard that drives his star rating is buried four menus deep and renders in a format that requires Excel to interpret.
💪 Rehab Leader
Tina · San Diego
Inpatient rehab unit attached to a community hospital. Almost entirely Medicare. Last year her facility lost $84K to recoupments that, in retrospect, were entirely about phrasing. The care was provided. The therapists documented it. The wording didn't match what the auditor was looking for. She's talked about hiring a documentation specialist. She can't afford one.
🤝 Home Care Owner
Christina · Fullerton, CA
Non-medical home care agency. Around 20 caregivers serving 10 to 15 active clients across Orange County — caregivers who go into private homes, one-on-one, supporting older adults who want to stay where they are. Every week she does the schedule. Every week the schedule changes. The puzzle isn't solvable in a static schedule — it's a living document. Her agency software's scheduling module treats caregivers as interchangeable units. Real life doesn't work that way. She solves the puzzle by hand. Every day. Plus intake, payroll, certifications. Plus the 4:47 AM call.
If any of this sounds familiar

You Are Not Failing.

If you've ever…

Driven to your facility at 5 AM on a Sunday to cover a shift
Driven across town at 6 AM to cover a client visit yourself because no caregiver was available
Cried in your car in the parking lot before going in
Snapped at your spouse over something that had nothing to do with them
Lied to a regulator's face — not maliciously, but because the truth would have taken three hours to explain
Felt your stomach drop when you saw the surveyor's car in the parking lot
Stayed up until midnight to finish documentation that should have been entered during the shift
Wondered, even briefly, whether the work is worth it
Considered selling the facility — or shutting down the agency — and getting a salaried job somewhere, anywhere
Watched a good caregiver quit because she couldn't take it anymore, and known in your gut she was right to leave

Then you are not failing. The system is.

You've been doing the work of three roles with the tools of one. You've been compensating with your own labor, your own time, and your own health for the gap between what you bought and what you needed. The fact that your facility is still standing — that your residents are still being cared for, that your staff still shows up — that is not the system working. That is you working.

Why this exists

I Built It Because I Watched It Break My Wife.

My wife Christina runs a non-medical home care agency in Fullerton, California. Her caregivers go into private homes, one-on-one, supporting older adults who want to stay where they are instead of moving into a facility.

I'm not the operator. She is. I'm the one who watched.

I watched her run the schedule on a spreadsheet at 11 PM. I watched her drive across the county at dawn to cover a visit when an agency caregiver no-showed. I watched her lose good staff because the system she had to use was actively making their work harder. I watched her absorb the cost of misalignment — between what the software was sold to do and what it actually did — with her own time, her own labor, and her own health.

And I watched the same scene play out across the industry she works in — the facilities her clients come from, the operators she crosses paths with every week. Different license types. Different regulators. Different reimbursement models. The exact same chaos.

The chaos has a name. The name is misalignment. The tools were built for one customer — the 200-bed hospital system with an IT department, a six-figure software budget, and a six-month implementation timeline. The customer using them is somebody else entirely. And the gap between those two facts is where every problem in your facility lives.

I built ClaraCare OS because the system Christina needed didn't exist. Not because I saw a market gap. Because I was living inside the problem every day, watching it crush the person I love most, and the solution didn't exist.

This Founders program is for the 25 operators who are tired of carrying the misalignment with their own time. It's for the people who are still standing not because the system works but because they work. We're going to give them the system instead.

— Francis San Diego, Founder
Being a Founder means

25 Operators. Locked for Life.

Three Founders tiers. Three pricing levels — locked for life. Every Founder gets the physical Founders Box, the full ClaraCare OS platform, the founding community, and direct access to the team building it.

📦
The Founders Box
A physical box shipped to your door. Signed book, Founders tee, access card, certificate, working notebook, signed letter, quick-reference card.
$497 value · Founders only
⚙️
The Full Platform
Every current ClaraCare OS module. Every future module. Care plans, scheduling, documentation, compliance, incidents, family comms, billing, ClaraStaff Direct Referrals.
All modules · No upsells
🔒
Locked for Life
The price you join at is the price you pay forever. When standard pricing scales — and it will — your rate doesn't move. Ever.
No price increases · Ever
🤝
Direct Team Access
Private channel with the team. You don't email a help desk. You message Francis and the engineers building this. Roadmap input weighted by tier.
Direct line · Not a ticket
🏛️
The Founders Community
25 operators across RCFE, ALF, SNF, Rehab, and Home Care. Different license types. Same fight. Monthly roundtables, shared playbooks, peer benchmarking.
25 operators · Hand-picked
📜
Founders Title
Your name on the wall. Your facility credited as a Founding Operator. Listed in the book. Permanent place in how this story gets told.
Permanent recognition
The physical artifact

The Founders Box.

Software you can use. A box you can hold. The Founders Box ships to every Founder's door within 14 days of joining. It's the physical reminder that you didn't subscribe to a SaaS. You joined a movement.

📖

Signed copy of the Facility Hackers book

Hardcover. Personally signed. Numbered 1–25.

👕

Founders Edition Bella+Canvas tee

Founders-only print run. Won't be made again.

🎴

Founders access card

Numbered card with your private community link.

📓

The Operator's Notebook

The 30/90-day plan, structured. Designed to actually be used.

🏆

Founding Operator certificate

Numbered, framed-ready. For the wall behind your desk.

✍️

A handwritten letter

From me. Not a template. Not AI. Actually handwritten.

🗂️

Quick-reference compliance card

Title 22 / CMS / HIPAA cheat sheet. Laminated. Lives on your desk.

What you actually run

The Operating System for Care Businesses.

ClaraCare OS is not a SaaS suite. It's an operating system. Every module is built to work the way an operator actually works — not the way a 200-bed hospital with an IT department works. Every Founder tier includes every module. Every future module is included automatically.

Care Plans
Title 22 + CMS-aligned care planning. Built for the license type you actually run, not a hospital template.
Scheduling
The puzzle, solved. Caregiver preferences, certifications, drive time, and continuity — handled in the schedule, not in your head.
Documentation
Point-of-care entry. Audit-ready by default. No more 45-minute end-of-shift binders.
Compliance
Survey-ready, every day. Title 22, CMS, HIPAA — all tracked, all alerted before they become citations.
Incidents
A real workflow. Not a notes field. Every incident logged, routed, escalated, and timestamped — without paper.
Family Comms
Families informed before they call you. Updates, photos, care notes — automated where appropriate, personal where it matters.
Billing & Revenue
Catch what falls through. Unbilled visits, aged AR, ancillary services — surfaced, not buried in a 47-report dashboard.
ClaraStaff Direct Referrals
Find caregivers without paying agency markup. Direct referral pipeline with built-in onboarding and credential tracking.
VERA · AI Layer
Your assistant layer. Drafts care plans, summarizes shifts, flags compliance gaps. Sits on top of the OS — never in the way.

+ ClaraTransit, eMAR, Quality Measures Dashboard, Staff Onboarding, and 9 more modules in active development. All included for Founders.

Three Founder tiers

Pick Your Tier. Lock the Rate.

Three tiers based on the size of what you operate. Every tier includes every module, the Founders Box, and the locked-for-life rate. After the 25 spots fill, standard pricing returns and never looks like this again.

Tier 01
Founder · Operator
Single facility or single agency. Up to 30 staff. One license type, one site.
Standard rate $1,497
$997 /month
🔒 Locked for life
The Founders Box
Every current ClaraCare OS module
Every future module included
Founders community access
Email + chat support
Migration assistance from your current system
HIPAA · 6-year retention included
Apply for Operator →
Tier 03
Founder · Architect
6+ sites. Multi-license. Multi-state planning. Operators scaling toward an exit or a portfolio.
Standard rate $4,997
$2,997 /month
🔒 Locked for life
Everything in Builder
Unlimited sites · unlimited license types
Direct line to Francis
Roadmap voting weight (3x)
White-glove implementation
3 custom integrations included
Annual operations review (on-site or virtual)
Apply for Architect →

All tiers monthly. Cancel anytime — but if you cancel, the locked-for-life rate is gone forever. Standard pricing scales with sites and license types after Founders close. Founders Box ships within 14 days of confirmed payment.

Before you apply

The Real Questions.

The ones operators actually ask, answered the way an operator wants them answered.

I run a Home Care agency, not a facility. Is this for me?+
Yes. Christina runs a Home Care agency — that's the persona ClaraCare OS was built for first. The platform is built for all five license types: RCFE, ALF, SNF, Rehab, and Home Care. The scheduling engine, the caregiver onboarding flow, ClaraStaff Direct Referrals — these were all built starting from the agency use case.
What's actually shipped today vs. on the roadmap?+
Shipped: care plans, documentation, scheduling, compliance tracking, incident workflow, family comms, billing/revenue, ClaraStaff Direct Referrals, VERA AI assistant. In active development: ClaraTransit, eMAR Title 22 confirmation, Quality Measures Dashboard, automated staff onboarding. Founders see the roadmap before anyone else and influence what ships next.
Why $997/month when standard SaaS is $200?+
Two reasons. One: the standard $200 SaaS gives you a CRM with a "notes" field. ClaraCare OS gives you the full operating system — every module, no upsells. Two: Founders pay for everything they get for life. The Founders Box, the direct team access, the locked rate forever, the founding community, the title — that's not a SaaS subscription. That's joining a movement at the front.
What does "locked for life" actually mean?+
It means the rate you join at — $997, $1,997, or $2,997 per month — never goes up. Ever. When standard pricing increases (and it will, as more modules ship and more value accumulates), your rate doesn't move. As long as you maintain the subscription continuously, the founder rate is yours forever. Cancel and rejoin later — the rate is gone.
I'm using [PointClickCare / WellSky / MatrixCare / paper]. Can I migrate?+
Yes. Migration assistance is included in every Founder tier. Most operators are running a mix of legacy software, spreadsheets, paper, and a group text — we've migrated all of it. Typical timeline: 30 days for single-site, 60–90 days for multi-site. We do the heavy lifting; you don't lose a day of operations.
Is it HIPAA compliant?+
Yes. HIPAA-compliant infrastructure with 6-year retention bundled into every tier — Founders included. PHI is encrypted at rest and in transit. Audit logging on every PHI access. We never put PHI in third-party billing fields. The strictest compliance path is the default — you don't have to choose it.
I'm not in California. Does this work for my state?+
The compliance engine launched with California (Title 22) because that's where Christina operates and where we have the deepest regulatory knowledge. Multi-state expansion is on the active roadmap — Founders vote on which states ship next. The core platform (scheduling, documentation, billing, family comms) is state-agnostic and works anywhere today.
Can I cancel?+
Yes — month to month, no contract. But if you cancel, the locked-for-life rate is gone the moment your subscription lapses. Rejoining later means rejoining at standard pricing, which scales with sites and license types. The Founders Box is yours to keep either way.
How do you decide who gets in?+
Founders are hand-picked. We're looking for operators who actually run something — not consultants, not investors, not vendors. RCFE, ALF, SNF, Rehab, or Home Care. Single-site or multi-site, doesn't matter. What matters is that you've lived inside the broken system and want to help build the right one. Apply, hop on a 20-minute call, and we'll know if it's a fit.
What if I just want to read the book first?+
Fair. The book ships separately for $9.95 — same Facility Hackers movement, lower commitment. But the Founders Box only ships to Founders, and the locked rate only exists for the first 25. Read the book, come back, and the spots that are still open will still be open. Or won't.
Apply to be a founder

Twenty-five spots. One window.

If you've read this far, you already know whether this is for you. Apply, hop on a 20-minute call, and we'll tell you straight whether it's a fit. If it is, you'll be one of 25 operators who got the locked-for-life rate, the Founders Box, and a permanent place in how this story gets told. If it's not, no harm done — and you'll get a clear next step regardless.

⏳ Applications close June 30, 2026 · 11:59 PM PT